Yes, we are very happy to accept orders from outside the EU. Please click the "Orders Worldwide" button, which can be found on each product page. Just fill in the form with your name, address details, the product and units you would like to order and we will get back to you ASAP with an estimate for the shipping costs to your destination without any obligations. Shipping costs vary significantly for each country and we always aim to find the best shipping rates for you. If you are happy with the estimate and when you are ready to order just let us know and we will send you a PayPal invoice.
We offer PayPal as our secure online payment system, to make your purchase as easy and secure as possible. At the checkout you are diverted to the PayPal Payment website, where you can make your payment either by credit card or debit card, or by using your personal Paypal account. Paypal will charge your credit card as soon as you submit your order. The complete payment process will be undertaken by Paypal. We will not see nor handle any credit card information at any time.
You generally pay a flat rate of 5,90 Euros for each order from the following EU countries:
Austria, Belgium, Bulgaria, Czech Republic, Cyprus (except the north island), Denmark (except Faröer and Greenland), Estonia, Finland (except Äland Islands), France (except any french overseas territories), Greece ((except Mount Athos), Hungary, Ireland, (except Channel Islands), Italy (except Livogno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Netherlands (except any dutch overseas territories), Monaco, Poland, Portugal, Rumania, Sweden, Slovakia, Slovenia,Spain (except Canary Islands, Ceuta and Melilla), United Kingdom
We are happy to delivery outside the EU to the rest of the world. The costs for worldwide shipments are usually a bit more expensive and need to be estimated before shipping. Please email us your contact details and your product choices by using our "Orders Worldwide" form. You can find this form on each product page of our online shop when you press the "Orders Worldwide" button. We will send you an estimate for the costs ASAP without any obligations.
To ensure your order arrives in perfect condition, we take great care when we wrap and pack our products. We ship all our products with international or local shipping companies, like DHL or Hermes. We keep you informed when exactly your order is due to arrive.
Deliveries usually take 3-5 working days.
You have the unconditional right to return all goods bought from us within 14 days of delivery, without being obliged to state your reasons. Unfortunately, the shipping costs for the return need to be paid by the customer. We cannot accept responsibility for loss or damage due to bad packing. To comply with the 14-day time limit, all you need to do is to send a return request within the 14-day period by email: info@ingridruegemer.com
After the products have been returned (without any signs of usage or damage), your payment will be refunded. Unfortunately, we can only refund the product costs, but not our shipping costs. Please always return the items securely packed, with registered post or courier, together with its original packaging.
Unfortunately, we can only deliver to the cardholders address.